Support Policy

1. Purpose of Support

At ehatbajar.com, our goal is to provide a safe, smooth, and reliable online shopping experience. This Support Policy outlines how we assist our customers with inquiries, issues, and service-related requests in a timely and effective manner.

2. Scope of Support Services

Our customer support team provides assistance in the following areas:

• Order information and order status updates

• Product-related inquiries

• Return, refund, and exchange assistance

• Payment-related issues

• Account, login, or profile support

• Delivery and shipping-related questions

• Vendor or seller-related complaints and feedback

3. Support Channels

Customers can reach our support team through the following channels:

• Mail: ehatbajarbd@gmail.com

• Mobile Phone: 01329-718918

• ehatbajar.com

Providing accurate details such as Order ID or relevant information will help us resolve issues faster.

4. Support Service Hours

• Support services are available during designated working days and hours.

• Response times may vary during public holidays or exceptional circumstances.

5. Response Time

• General inquiries: Within 24–48 hours

• Order, return, or refund-related issues: Within 2–5 business days

• Complex or investigation-required cases may take additional time.

6. Customer Responsibilities

While requesting support, customers are expected to:

• Provide accurate and complete information

• Maintain respectful and professional communication

• Avoid providing false or misleading details

ehatbajar.com reserves the right to limit or refuse support in cases of abusive behavior or misuse of support services.

7. Policy Updates

ehatbajar.com reserves the right to modify or update this Support Policy at any time. Any changes will become effective once published on the website.

8. Contact Us

For any questions or concerns regarding this Support Policy, please contact us through the official support channels available on
ehatbajar.com